Contact Us
The best way to reach us is by email. We respond to all inquiries and support requests as quickly as possible.
Use this address for new project inquiries, existing project questions, support requests, and general feedback.
Response Times
We aim to respond to all emails within 24 business hours. For active project clients, we prioritize your messages and typically reply within a few hours during business days. Response times may be longer on weekends and UK bank holidays.
When to Reach Out
- New project inquiry: Use our contact form or email us. We’ll schedule a discovery call to discuss your project.
- Active project support: Email us with your project name and question. We’ll respond promptly.
- Post-launch support: If your site was built by us and you need help (e.g., content updates, bug fixes), email us. Support scope may depend on your original agreement.
- Billing or contracts: Include "billing" or "contract" in your subject line for faster routing.
Frequently Asked Questions
How do I get a quote for a website?
Fill out the contact form on our homepage or email hello@chdigital.io with a brief description of your project (goals, timeline, budget range). We’ll reply with questions and schedule a discovery call.
What’s included in your web development?
Every project is custom. Typically we include design, development, responsiveness, SEO basics, and deployment. Integrations (analytics, payments, etc.) and ongoing support can be added. We’ll outline everything in your proposal.
How long does a project take?
Timeline depends on scope-typically 2-4 weeks from kickoff to launch. We’ll provide a phased timeline in your proposal.
Do you provide post-launch support?
Yes. Post-launch support (content updates, fixes, maintenance) can be included in your project or arranged separately. Contact us to discuss your needs.
What if I have an urgent issue?
For urgent matters (e.g., site down, security concern), email us with "URGENT" in the subject line. We prioritize critical issues and will respond as quickly as possible.
Other Resources
For our privacy practices, see our Privacy Policy. For terms of service, see our Terms and Conditions.
Still Have Questions?
We’re happy to help. Reach out at hello@chdigital.io anytime.